Tool 02 · Eight stages
Patient Journey Check
Review practical signals from discovery to retention and identify potential friction rather than generating an arbitrary score.
Diagnostic coverage
0 of 39 patient-journey signals confirmed
This is not a score. It records what you have actually verified, what looks like friction, and what remains unknown.
0 of 39 signals reviewed · 0 marked as friction · 39 still unverified
Google Business Profile is claimed and complete
Hours, address, phone and categories are current.
Review volume is reasonable for your area
Compare with nearby practices a patient would also see.
Reviews include recent ones
Look for reviews from the last 60–90 days.
Profile links to the website
The link opens the right page and works on a phone.
Practice information is accurate everywhere
Name, address and phone match across listings.
Services are visible in the listing
A patient can tell what you treat without clicking through.
Strong foundation
0 signals
- Nothing in this group yet.
Potential friction
0 signals
- Nothing in this group yet.
Unknown or needs verification
39 signals
- Discovery: Google Business Profile is claimed and complete
- Discovery: Review volume is reasonable for your area
- Discovery: Reviews include recent ones
- Discovery: Profile links to the website
- Discovery: Practice information is accurate everywhere
- Discovery: Services are visible in the listing
- Website: Mobile experience is usable
- Website: A clear primary action is visible
- and 31 more
This check feeds your Practice Check
Your journey observations are stored alongside your assessment answers, so your report reflects both.