On a phone, the website appears as a shrunken desktop page
Website · Conversion
What a patient sees now
A tiny desktop page that requires pinching and zooming. The phone number is embedded in a header image, so it cannot be tapped to call.
What they should see
Readable text at normal size and a call button that dials with one tap.
Suggested fix
A mobile-friendly layout with tap-to-call, tap-to-map, and a Request button on every page.